Product ML
HaloAI
An ML platform for service intelligence, automation, decisioning, and real-time inference.
The problem
Customer-service workflows needed multiple ML products rather than isolated models.
What I built / led
Founded the ML engineering team and architected a platform supporting virtual assistants, email/SMS automation, discounts, intent routing, IVR/ASR, and real-time inference.
Outcome
Résumé metrics include 500K annual chat deflections, a 36% decrease in follow-on contact, and $14M/year savings for self-service discounts.
Technology
Vertex AI · Kubernetes · Pub/Sub · online inference · NLP · ASR/IVR